Legal
Shipping & Delivery
Nothing is shipped and no address is needed. Your plan activates on your account as soon as payment is confirmed.
1. Nothing is Shipped
1.1 NAADI AI is a digital service. There is no physical product, no packaging, no courier and no delivery address.
1.2 We do not ask for a shipping address, and you should never be asked for one. If a page claiming to be NAADI AI asks you for a delivery address, it is not us — tell us at support@naadiai.in.
2. When Your Access Starts
2.1 Access is activated immediately on confirmation of payment, and in ordinary circumstances within thirty minutes at the outside.
2.2 Delivery is to the NAADI AI account the purchase was made from. Sign in on the app or at naadiai.in and what you bought is there.
2.3 There is nothing to download, install or unlock separately. The Android app is available from Google Play; the same account works in a browser without installing anything.
2.4 You will receive a payment confirmation by email from Razorpay, and your plan will be shown on your profile page.
3. If Access Does not Activate
3.1 If your payment succeeded but your plan has not activated within thirty minutes, write to support@naadiai.in with the Razorpay payment reference from your confirmation email.
3.2 We will either activate your access or refund you in full — whichever you prefer.
3.3 A payment that failed while your bank temporarily debited or held the money is an authorisation hold, not a payment to us. Your bank normally releases it within 5–7 working days. Tell us anyway and we will confirm from our side that we never received it.
4. How Long Your Access Runs
4.1 For the term stated at checkout, from the date payment is confirmed.
4.2 Access does not renew automatically. Nothing is charged to you again unless you buy again.
5. Institutional Delivery
5.1 Where a school, college or institute purchases NAADI AI, delivery is completed at the Go-Live Date — when student and teacher accounts have been provisioned, classes configured, and the agreed teacher training delivered.
5.2 The Go-Live Date is recorded in writing, and it is the date from which the institutional evaluation period runs. See the Institutional Refund & Cancellation Policy.
6. Refunds
6.1 Nothing on this page affects your right to a refund. See the Refund Policy — seven days, any paid plan, no questions asked.
7. Contact
support@naadiai.in · +91 99944 81257
NAADI AI 97A Perambur Redhills Road, Kalpalayam, Kolathur, Chennai, Tamil Nadu 600099, India